Terms of Service

1. Accounts & Eligibility

• You must be at least 18 and capable of forming a binding contract.
• You are responsible for keeping credentials confidential and for activities under your account.
• Provide accurate information and keep it current.

2. Subscriptions, Trials, Billing & Taxes

Plans & Renewal. Subscriptions run for the stated billing cycle and auto-renew unless canceled before the next cycle.

Fees. You authorize us (and our payment processor) to charge all fees, plus applicable taxes and regulatory carrier fees.

Usage-Based Charges. Telephony minutes, messages, storage, and overages may be billed separately per plan limits.

Trials. Trials convert to paid plans unless canceled before the trial ends.

No Refunds. Fees are non-refundable except where required by law or we state otherwise in writing.

Late/Failed Payments. We may suspend or terminate for non-payment after notice.

3. Acceptable Use

You will not, and will not allow others to:

• Use the Services for unlawful, harmful, deceptive, spam, or abusive purposes.
• Harass, threaten, or infringe rights of others; impersonate or misrepresent identity.
• Probe or disrupt our infrastructure; bypass security; overload or evade rate limits.
• Upload malware, or content that is illegal, defamatory, obscene, or infringes intellectual property.
• Send unsolicited marketing without valid consent, or contact numbers on do-not-call lists without a valid exemption.
• Attempt to reverse engineer or copy service functionality except where permitted by law.

We may investigate and suspend or terminate access for violations.

4. Telephony, Call Recording & Compliance

Consent & Notices. You are responsible for obtaining any legally required consent for recording, automated calling/messaging, and analytics. Provide required call recording disclosures.

Regulations. You must comply with all laws and carrier rules (e.g., TCPA, TSR, CAN-SPAM, state call-recording laws, do-not-call rules, STIR/SHAKEN, and carrier A2P registration requirements).

Quality & Delivery. Call/audio quality, caller ID presentation, and deliverability depend on third-party carriers and networks; we do not guarantee successful call completion or transcript accuracy.

Numbering. Numbers we provide are licensed, not sold. We may reclaim numbers that remain inactive or unpaid per policy with notice.

5. AI Features & Human Review

• Output Limitations. AI outputs may be incorrect or incomplete. You are responsible for human review before using outputs in decisions affecting safety, finances, legal rights, or health.
• Your Instructions. You control agent prompts and workflows; you are responsible for results produced from your configurations and data.
• Safety Controls. Do not configure agents to provide regulated professional advice (legal, medical, financial) without a qualified human in the loop.

6. Customer Data, Privacy & Data Processing

Customer Data. You retain ownership of content you provide to the Services (“Customer Data”). You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Data to provide and improve the Services, subject to our Privacy Policy.

Processor Role. For data you control (e.g., your end-customer calls) we act as processor/service provider under applicable law and our Data Processing Addendum (DPA), which is incorporated by reference.

Privacy. Our collection and use of personal data is described in our Privacy Policy.

Third-Party Services. If you enable integrations (e.g., CRMs, schedulers, analytics, TTS/STT/LLM providers), their terms and privacy practices apply to their handling of data.

7. Security

We maintain reasonable administrative, technical, and physical safeguards appropriate to the risk. No method of transmission or storage is 100% secure; you are responsible for securing your endpoints, credentials, and integration keys.

8. Service Levels, Support & Changes

Availability. We aim for high availability but do not guarantee uninterrupted service unless an SLA is explicitly agreed in writing.

Support. Standard support is provided during business hours, excluding holidays; premium support may be offered on certain plans.

Changes. We may improve, modify, or discontinue features with reasonable notice where practicable.

9. Intellectual Property

Ours. The Services, software, documentation, and trademarks are owned by Voice Of Trades LLC or its licensors. No rights are granted except as expressly stated.

Yours. You own your Customer Data and your trademarks. You grant us a limited right to use your name and logo to identify you as a customer, unless you opt out by notice.

10. Feedback

If you submit ideas or suggestions, you grant us a royalty-free, perpetual license to use them without restriction or obligation.

11. Beta & Experimental Features

We may label features as Beta, Preview, or similar. They are provided AS IS, may change, may be rate-limited, and may be withdrawn at any time. Use at your discretion.

12. API & Rate Limits

Use the API in accordance with documentation and plan limits.

We may throttle or suspend API access that degrades service stability or violates these Terms.

13. Suspension & Termination

We may suspend or terminate for material breach (including non-payment) after notice and a reasonable cure period where required.

You may terminate at any time via the dashboard; termination is effective at the end of the current billing cycle unless otherwise stated.

Data Export. Upon termination, you may export Customer Data available via standard tools for 30 days, provided all fees are paid. We may delete data thereafter, subject to legal retention.

14. Representations & Warranties

You represent that you have the right to use the Customer Data you provide and that your use of the Services will comply with law and these Terms.

15. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT OUTPUTS WILL BE ACCURATE OR COMPLETE.

16. Limitation of Liability

• To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, cover, or punitive damages, or loss of profits, revenue, or goodwill, even if advised of the possibility.
• Each party’s total liability arising out of or related to the Services or these Terms is limited to the amounts paid by you to us in the 12 months before the event giving rise to liability.
• These limitations do not apply to your payment obligations, your infringement of our intellectual property, or either party’s indemnification obligations or willful misconduct.

17. Indemnification

You will defend, indemnify, and hold harmless Voice Of Trades LLC and its affiliates against claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your Customer Data; (b) your use of the Services in violation of law or these Terms; or (c) your telephony practices (including call recording, consent, or marketing compliance).

18. Confidentiality

Each party may receive non-public information from the other (“Confidential Information”). The receiving party will use it only to perform under these Terms and protect it with reasonable care. Exclusions apply for information that is public, independently developed, or lawfully obtained without duty of confidentiality.

19. Export Controls & Sanctions

You will not use the Services in violation of export control or sanctions laws and will not permit access by prohibited persons or in prohibited jurisdictions.

20. Governing Law, Dispute Resolution & Arbitration

Law. These Terms are governed by the laws of the jurisdiction in which Voice Of Trades LLC is organized, without regard to conflicts principles.

Arbitration. Any dispute arising out of or relating to these Terms will be resolved by binding arbitration administered by AAA or JAMS in a mutually agreed venue within the United States, in English, by a single arbitrator. Judgment may be entered on the award in any court of competent jurisdiction.

Injunctive Relief. Either party may seek injunctive or equitable relief in court for misuse of intellectual property or breach of confidentiality.

Class Action Waiver. Disputes will be resolved only on an individual basis; class actions are waived.

21. Changes to Terms

We may update these Terms from time to time. The “Effective Date” indicates the latest revision. If changes are material, we will provide reasonable notice (e.g., email or in-app). Continued use after changes become effective constitutes acceptance.

22. Order of Precedence

If you have a separate signed agreement or order form with us, that document controls to the extent of any conflict with these Terms.