About Voice of Trades

We build AI phone assistants that help businesses answer every call, qualify every lead, and book more jobs—24/7.

Our Mission

Create the highest quality Voice AI tools to collaborate effectively with human operators.

What We Do

Answer & Book 24/7

Natural voice that greets, qualifies, and books jobs directly into your systems—nights, weekends, and peak hours.

Integrate With Your Tools

Works with common schedulers, CRMs, and messaging workflows so your team sees everything in one place.

Measure & Improve

Call summaries, transcripts, and analytics help you track conversion and refine how your business is represented.

Why Businesses Choose Us

  • Voice quality that converts: clear, fast, and human-sounding interactions tuned for booking.
  • Real-world reliability: built for call spikes, poor connections, and imperfect data.
  • Security-first: access controls, encrypted transport, and least-privilege practices.
  • Simple operations: small increments, readable configs, easy rollbacks—no heavy lift to adopt.

Our Story

We started in the trades—answering real calls, solving real scheduling problems, and learning what actually closes jobs. Voice of Trades was built to bring that practical approach to every service business.

Phase 1
Prototype to Production

Launched our first booking agents and proved consistent lift on answered calls.

Phase 2
Integrations & Insights

Added scheduling, CRM, and analytics to make results visible and actionable.

Phase 3
Scale with Confidence

Hardened reliability and security so customers can depend on us every day.

Values We Work By

  • Customer first: measure what helps you book more jobs.
  • Simplicity: small changes, clear configs, predictable outcomes.
  • Reliability: answer every call; degrade gracefully when things go wrong.
  • Respect: for callers, for data, for the people doing the work.

Who We Serve

Home and commercial service businesses—including plumbing, HVAC, electrical, roofing, garage doors, landscaping, and more.

Plumbing HVAC Electrical Roofing Garage Doors Landscaping

Enterprise & Custom Solutions

Have complex requirements or high call volumes? We design, implement, and support tailored voice AI programs for larger organizations—aligned to your workflows, security posture, and procurement needs.

What We Can Customize

  • Workflows tuned to your booking rules, queues, and escalation paths
  • Integrations with schedulers, CRMs, ticketing, payments, and data lakes
  • Telephony: numbers, IVR trees, failover logic, geo routing, and concurrency caps
  • Language, tone, terminology, and compliance disclosures
  • Reporting: dashboards, exports, webhooks, and BI-friendly schemas

Security & Governance

  • SSO (SAML/OIDC), SCIM provisioning, RBAC, audit logs, IP allowlists
  • DPA, SCCs, and regional data handling; configurable retention policies
  • Encryption in transit and at rest; least-privilege access controls
  • Change management: versioned prompts, approvals, and safe rollbacks
  • Optional VPC peering or private networking where required

Reliability & Scale

  • High concurrency handling and call spike protection
  • Active monitoring with alerting; defined incident response runbooks
  • Redundancy and failover across regions/providers where applicable
  • Performance SLAs on answer times and handoff flows
  • Load testing and pilot phases before enterprise rollout

Compliance & Consent

  • Call recording notices, consent capture, and opt-out handling
  • Flexible policy by market (state/region specific greetings and logic)
  • Audit-ready logs for legal holds and internal review
  • Configurable redaction for sensitive terms in transcripts
  • Accessibility and language support for diverse caller needs

Engagement Model

  • Discovery and requirements mapping with your stakeholders
  • Pilot in a limited segment; measure conversion and CSAT
  • Phased rollout with training and change management
  • Dedicated support channel and success reviews
  • Enterprise billing, procurement, and vendor onboarding support

Commercial Options

  • Tiered pricing for volume; usage-based minutes and concurrency
  • Custom SLAs and support tiers (business hours or 24/7)
  • Professional services for integrations and migrations
  • Optional training for your internal teams
  • Clear success criteria and ROI tracking from day one

Why It Works

  • Always-on coverage: nights, weekends, and peak hours—no more missed calls.
  • Built to book: natural voice that qualifies, schedules, and confirms in your systems.
  • Proven results: +[X]% more booked jobs in 30 days; <[Z].9%> uptime.

How We Build (in one minute)

  • Polyglot engineering for the problem at hand.
  • Security by default: least privilege, encrypted transport, reviews.
  • Observable & resilient: metrics, tracing, fast rollbacks.
  • Performance obsessed: lean code, indexed data, caching where it counts.