Privacy Policy

1. Scope & Roles

This Policy applies to information we process as a controller for our own website, marketing, support, and account operations. Where we provide AI call agents to our business customers, we generally act as their processor/service provider; in those cases, our processing is governed by our customer agreements and data processing addendum (DPA).

2. Information We Collect

• Identifiers & contact data: name, email, phone, company, role.
• Commercial & account data: trial status, subscription tier, purchase history, support tickets.
• Usage & device data: IP address, pages viewed, timestamps, referrer, browser/OS, device identifiers, session recordings, or diagnostics.
• Communications: emails, form submissions, chat transcripts, and call recordings/voicemails where enabled.
• Voice/AI interactions: audio streams, transcriptions, and metadata necessary to route and improve calls (subject to your settings and applicable law).
• Cookies and similar technologies: see Section 9.
• Sensitive data: We do not intentionally collect sensitive categories unless you or our customer intentionally provide them and applicable law permits.

3. Sources

• Directly from you (forms, emails, calls, chats).
• Automatically from your device and browser.
• From customers integrating our Services (as their processor).
• From service providers and publicly available sources.

4. How We Use Information

• Provide, secure, troubleshoot, and improve the Services.
• Authenticate users; prevent fraud, abuse, and security incidents.
• Operate AI/voice features (telephony, speech-to-text, text-to-speech, LLM orchestration).
• Conduct analytics, quality assurance, and product research.
• Communicate about updates, security notices, and marketing (with proper consent/opt-out).
• Comply with law, enforce terms, and defend legal claims.

5. Legal Bases (EEA/UK/Switzerland)

Where applicable, we rely on the following legal bases: contract (to provide the Services), legitimate interests (security, analytics, improvement), consent (non-essential cookies/marketing, call recording where required), and legal obligation.

6. Sharing & Disclosures

We share information with:

• Service providers/processors: hosting, security, analytics, communications, payment, telephony, and AI infrastructure partners under contracts limiting use.
• Business customers: for data we process on their behalf.
• Legal and safety: to comply with law or protect rights, safety, and security.
• Business transfers: as part of a merger, acquisition, or similar event.

We do not sell personal information in the traditional sense. If we use targeted advertising cookies, see Section 10 for opt-outs.

7. International Transfers

We may transfer data to countries where we or our providers operate. When required, we use lawful transfer mechanisms (e.g., Standard Contractual Clauses) and implement appropriate safeguards.

8. Retention

We retain information only as long as necessary for the purposes described above, to comply with legal obligations, resolve disputes, and enforce agreements. Call recordings and transcripts follow your account settings and our customer contracts.

9. Cookies & Similar Technologies

We use cookies, local storage, and pixels to run the site and understand usage.

Types of cookies we use

• Strictly necessary: essential for login, security, load balancing.
• Functional: remember preferences like language.
• Analytics: measure traffic and performance (e.g., page views, events).
• Advertising/retargeting: only if enabled; personalize ads across sites.

Examples of purposes

• Session management, CSRF protection, rate limiting.
• Debugging and service quality.
• Aggregate analytics via tags (e.g., tag managers, analytics SDKs).
• Measuring conversions from our campaigns.

Your choices

• Use your browser settings to block or delete cookies.
• Use our cookie banner or “Cookie Settings” link to manage preferences for non-essential cookies.
• Some features may not work without essential cookies.

10. Marketing, Emails, and Texts

We may send you product updates and marketing communications based on your preferences. You can opt out by using unsubscribe links in emails or replying STOP to texts. We honor applicable laws (e.g., CAN-SPAM, TCPA) and obtain explicit consent where required.

11. Call Recording & AI Interactions

Calls routed through our own business lines or through numbers associated with our customers may be handled by our AI systems. Where required by law, a recording notice will be provided. You may end the call or request alternatives if you do not consent. Recordings and transcripts are used to provide, secure, and improve the Services in accordance with this Policy and applicable contracts.

12. Security

We use administrative, technical, and physical safeguards appropriate to the risk, including access controls, encryption in transit, network segmentation, logging/monitoring, and employee training. No system is perfectly secure; please notify us promptly of any suspected issue.

13. Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your personal information; object to or restrict certain processing; withdraw consent where processing relies on consent; and opt out of targeted advertising or any “sale/share” of personal information.

Submit requests at privacy@voiceoftrades.ai or via [link to request form]. We will verify your identity consistent with applicable law. You may designate an authorized agent as allowed by law.

14. Children’s Privacy

The Services are not intended for children under 13 (or as defined by local law). We do not knowingly collect such data. If you believe a child has provided personal information, contact us so we can delete it.

15. Third-Party Links & Integrations

The Services may link to or integrate with third-party sites and tools. Their privacy practices are their own; please review their policies before using them.

16. Changes to This Policy

We may update this Policy from time to time. The “Effective date” indicates when it was last revised. Material changes will be communicated via the site or email.