Answers to the Most Common Questions About Voice of Trades

No - VOT connects to your existing number through call forwarding or SIP integration.

Yes. You can connect multiple numbers and assign a different AI agent to each.

Yes. You set the hours and conditions for when it takes calls.

Nope. Everything runs in the cloud and works with most phone systems.

Usually 2-5 business days, depending on how complex your setup is.

Yes - we can provide a sandbox or test line first.

Most major CRMs and booking tools connect directly, or through API/Zapier.

Yes. One script tag instantly embeds the voice widget.

You'll get an alert, and fallback email notifications ensure no calls are lost.

Yes. You can turn it on or off instantly without losing settings.

It is a lightweight script that adds a Talk to Us button to your site so visitors can start a live AI call without changing your phone system.

Copy the script tag from the dashboard and paste it before the closing </body> tag on any page where you want the button to appear.

Yes - any platform that lets you inject custom HTML or scripts can host the widget, including page builders and CMS platforms.

Yes - add each domain in the Allowed Domains list. You can include exact domains or wildcard entries such as *.example.com for subdomains.

Open Voice Widgets in the dashboard, edit the widget, and add the domain under Allowed Domains. Changes take effect immediately for new visitors.

Yes - the widget settings let you pick button color, corner placement, text, and icon. Publish changes and the script updates without another deploy.

Use the Custom Button Selector option to bind the widget to any CSS selector so your own button opens the voice experience.

The widget returns a not available message and does not expose any assistant details. Make sure every live domain is on the allowed list.

Yes - once the call starts it uses the same assistant configuration, schedules, and escalation rules you already set for phone calls.

All widget activity lands in the VOT dashboard alongside other calls, complete with transcripts, summaries, and widget-specific statistics.

It uses clear, natural speech optimized for phone use - friendly and professional.

Yes - multiple voice styles are available.

Absolutely. You can edit greetings, tone, and responses anytime.

It asks clarifying questions or transfers to your team automatically.

Yes - if connected to your calendar or booking system.

It can send automated summaries, confirmations, or lead alerts.

English is primary; Spanish is available for select use cases.

Yes. Every call is logged, transcribed, and searchable in your dashboard.

It improves contextually within your account - not globally or across users.

Yes - with a warm handoff that includes the caller's info.

Service businesses like plumbing, HVAC, electrical, property management, and legal offices.

No - it complements them by covering overflow and after-hours calls.

Yes - it flags urgent calls and can notify your team by text or email.

Yes - routing rules can be customized per line or business unit.

You can view live call status and review transcripts within minutes.

Yes - for quality assurance and compliance, with full control to disable.

90 days by default; longer retention is optional.

Yes - export in CSV, TXT, or PDF formats anytime.

VOT runs in the cloud, so calls continue uninterrupted.

Yes - built-in spam protection minimizes junk traffic.

All data is encrypted in transit and at rest.

Never - your account data stays private and isolated.

On secure U.S. servers with daily backups and redundancy.

Yes - you can delete any record or transcript at any time.

Yes - set user roles and permissions in your dashboard.

Yes - start with a limited trial to test calls and integrations.

Monthly plans based on minutes and features, with optional pay-as-you-go overages.

Anytime. Changes take effect immediately and are prorated.

No - pricing is based on usage, not seat count.

Email and chat support are included for all plans, plus optional onboarding calls.